![]() ![]() You need access to a second computer to download the Media Creation tool. Step 2: Clean Install Windows via USB Installation Media Wait it out, and your computer should unfreeze once your files have been copied. Note: There will be no visible progress bar, and your device appears to be frozen during copying.Right-click on the respective file or folder, and select Send to USB drive.Use the new mini File Explorer window to locate the folders or files you want to back up to your USB drive.Click on the File menu in Notepad, and select Open.Type notepad.exe in the CMD window to launch Notepad.Note: Keep in mind that this option may not be available for all users.Then click on See advanced repair options.Repeat these steps up to three times until you see the Windows logo or “ Please wait” screen.Then press the power button again to power on the device.Press and hold the power button until your computer turns off.Step 1: Backup Your Files if Windows Won’t Start If Windows won’t start, you can use an external USB drive to rescue your files. But before you do that, back up important files. If the issue persists, you need to reinstall Windows from scratch. That’s why you’re forced to use the reset option. ⇒ Note: If you go to Advanced options, you won’t be able to use System Repair, Startup Repair, or Command Prompt because you need to log in to an admin account first. Hit the Reset button and check if the issue persists.Select the first option, Keep personal files and apps. ![]()
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